The healthcare industry is witnessing a major shift because of the introduction of RPA services for healthcare. Processes that were once manual and took a lot of time are now being automated to deliver better healthcare outcomes.
Healthcare facilities often suffer from endless paperwork and back-office administration that eats up the time for patient care. Whether you are a small practitioner or an international healthcare facility, you can automate your mundane healthcare business process with the help of RPA solutions.
From updating electronic medical records to simplifying the process of bill payment — the applications of RPA in healthcare are countless. RPA consultants in the healthcare industry are growing every day as facilities move towards a more digital approach to treating patients. Combined with Machine Learning services, RPA is revolutionizing how we think about healthcare.
Read more: Machine Learning in Healthcare
5 use cases of RPA in Healthcare
RPA technology is used to automate repetitive and routine tasks. In a healthcare facility, there are millions of mundane activities waiting to be automated. RPA medical bots can streamline these processes and lead to faster processing of information and transactions. Here are 5 use cases of RPA technology in the healthcare industry:-
- Scheduling appointments
RPA services for healthcare assist the hospitals and facilities in scheduling appointments. RPA bots can gather information from the patient and check it against the calendar of the physician. After checking the availability, the bot will automatically schedule an appointment. It will also send reminders and guide the patients to cancel or reschedule their appointment. It will free up time for the personnel to focus on serving patients better and care for those who need it.
- Claims management
Another application of RPA in healthcare is claims management and processing. It takes a lot of time to input information for insurance claims, evaluation, send to the insurer and then process it. RPA in healthcare enables you to automate the input process and increase the accuracy of insurance claims. You can set parameters to match the claims processing, and the RPA bots can identify those who meet the requirements.
- Billing and payments
One of the most time-consuming processes is billing and payments. It takes a lot of time to process the bills, and the patients are often confused. A significant benefit of RPA in healthcare is that RPA bots can deliver the bill to the patients mobile and process it. When an RPA bot is triggered, it can send the invoice, collect the payment, and generate the receipt for both the customer and the healthcare facility. It minimizes the billing time by nearly 50%.
- Electronic medical records
RPA medical bots can automatically update the electronic records of a patient. They can fill real-time information that is stored in the system and keep the patient data up to date. The manual filing of patient information requires massive amounts of time. RPA bots can identify the pre-defined parameters and update the information in the medical records. Some bots are also capable of delivering the right patient information to different doctors from electronic medical records.
- Improved healthcare cycle
The healthcare facilities capture a ton of data on a regular basis. Keeping track of all this data requires a lot of effort. Doctors can deploy RPA medical bots to extract data from excel sheets and transform it into reports for generating valuable insights on a patient’s health. RPA can help in collecting data when the patient is admitted and save valuable time for the staff. It improves the overall efficiency of the workflow.
RPA in Healthcare leads to better Patient Outcomes
With the applications of RPA in healthcare and the introduction of AI services, the facilities can deliver improved patient outcomes. RPA medical bots create additional capacity for the hospital staff, which can then focus on caring for patients in a much better way. RPA developers at BoTree Technologies assist hospitals, doctors, and healthcare facilities with RPA implementation to achieve efficiency.